Transform Feedback into Actionable Insights and ROI
Orchestrate Voice of Customers, Amplify Success
TP Dialog, unlocks the full potential of Customer Experience (CX) and Employee Experience (EX) management by orchestrating Customer Feedback distribution and collection across multiple touchpoints, events, and journeys. It seamlessly enables your company to design and manage omnichannel surveys, integrating internal KPIs, feedback loops, and behavioral data.
This integration fuels a robust Change Management strategy, facilitating timely and effective close-the-loop processes and process redesigns for continuous improvement, driving measurable ROI and impactful business results.
TP Dialog
Feedback Management with a Service (SwaS) for Complete CX Transformation
TP Dialog combines expert consulting, smart technology, and strategic insights to elevate your feedback management. Our experienced team aligns your feedback strategy with business goals, while our CX consulting turns data into actionable insights. With an intuitive SaaS platform, TP Dialog delivers real-time sentiment analysis and insights across all channels, driving impactful CX transformation.
Leverage the expertise of our seasoned professionals who specialize in customer experience management. We act as your strategic partners, guiding your organization through every phase with insights that directly align feedback strategies to your business objectives, driving measurable success.
Our consulting services go beyond the basics to deliver customized CX strategies that address your organization's unique challenges. We turn the complexity of customer feedback into clear, actionable insights, empowering you to make informed decisions that accelerate business transformation.
Tap into our advanced plug-and-play SaaS platform that cuts through the data noise. With powerful customer sentiment analysis and actionable insights delivered across all channels, our technology equips you with the intelligence needed to make proactive, strategic decisions swiftly.
Capture, Analyze, Act: The Full Feedback Journey
TP Dialog empowers your business to seamlessly manage the entire feedback lifecycle. From capturing customer interactions across multiple touchpoints to analyzing insights and taking strategic actions.
A European BFS Brand
Leading the Way in CX and Employee Advocacy for Top European BFS Brands
Context
To reach the top ranks among European BFS brands in Customer and Employee Advocacy, the bank aimed to monetize its customer experience (CX) and foster a culture of customer centricity across the entire organization.
Solution Provided
The bank launched a comprehensive CX measurement and management initiative, engaging over 2 million customers annually. This transformation covered 5 legal entities, 9 service models, and 10 touchpoints, with a strategic focus on 9 key customer journeys like onboarding, claims, loans, and loyalty programs. By implementing Inner and Outer Loop processes, the bank continuously monitored and improved the overall customer experience.
Impact Achieved
Generated over €100 million in value within 3 years. Each NPS point increase across entities added €6 million annually, with an average improvement of +16 NPS points per year driven by 75% effective detractor management and CX redesign.
Ready to take your business to the next level?
We will take your customer experience and your operations efficiency to the next level with smarter solutions, and by combining our experience and expertise with the strengths of our technology partners in automation, digital CX, and other segments.