Empowering Intelligent Conversations
Seamless, Human-Like Interactions with Conversational AI
Conversational AI seamlessly interacts with your customers understanding their needs and responding in a natural, engaging human-like way – think chatbots, voicebots, messaging bots, and intelligent IVR systems.
Leveraging low-code development and Generative AI with NLU and NLP capabilities, these tools can be tailored to create use cases that perfectly match your business goals. From providing real-time, 24/7 customer support to reaching new audiences across multiple channels, Conversational AI offers a cost-efficient way to transform your customer experience.
Optimize Your Customer Interactions
Implement Purpose-Driven Conversational AI for Better Business Outcomes
TP Infinity has developed the Interaction Management Approach as a best practice to help businesses optimize customer interactions. This framework clarifies the purpose and objectives of each Conversational AI solution, ensuring effective deployment. Whether by
Reducing
- Guide customers to use self-service options like FAQs.
- Direct customers to access the Knowledge Base.
- Encourage customers to utilize the mobile app for support.
Automating
- Handle interactions on the same channel without human intervention, ensuring seamless customer service.
Deflecting
- Transfer customers to a more efficient channel, such as from a call center to a messaging platform, for improved handling of interactions.
Assisting
- Equip human agents with advanced tools and technology to efficiently manage and resolve customer interactions.
Leading the Way in Conversational AI Excellence
Certified Expertise for Optimal Conversation Design and Delivery
TPI has partnered with the Conversation Design Institute (CDI) to ensure we deploy the best practices in conversation design for Intelligent Virtual Assistants. With the largest CDI-certified team in the EMEA region, TPI is committed to delivering exceptional conversational experiences. Our Conversational AI team includes three key expertise areas:
AI Trainer
AI Trainer: transforms data into actionable insights, trains language models, analyzes system performance to drive improvements, and acts as the technical bridge between designers and engineers.
Conversation Designer
Conversation Designer: combines UX design with content management, converts knowledge into seamless conversational flows, and determines the optimal information sequence for user engagement.
Conversational Copywriter
Conversational Copywriter: crafts compelling copy, focuses on tone, persona, and behavior design, and oversees content quality as the editor-in-chief of the conversational AI team.
Explore Next-Gen Conversational AI Solutions
Unlock the Potential of Generative AI and Intelligent Virtual Assistants
Saudi Fintech
A new fintech company in Saudi Arabia aimed to become a leader in digital transformation by pioneering self-service automation solutions...
Context
Their goals for the first year included achieving 780,000 annual interactions using conversational AI, while also enhancing their conversational intelligence and operational efficiency. Additionally, they planned to deploy generative AI and LLM capabilities to boost real-time agent productivity.
Solution Provided
Implemented a Conversational AI Chatbot across Facebook, Twitter, Instagram, the website, and the mobile app to automate self-service for 45 use cases, 120 FAQs, 5 topics, complaints, and concierge services. This solution leverages NLP capabilities to understand the Saudi dialect and includes outbound IVR campaigns for enhanced customer engagement.
Impact Achieved
Increased Containment Rate. Increased CSAT rates.
Reduce AHT. Reduce Number of Agent Escalations
Empowering AI Excellence with Platinum Partnership
Transforming Customer Engagement with Kore.ai's AI-Driven Solutions
TP Infinity proudly stands as a Platinum Partner of Kore.ai, leveraging this collaboration to deliver cutting-edge Conversational AI solutions. This partnership allows TPI to offer unmatched customer engagement and operational efficiency through Kore.ai’s advanced technologies.
Ready to take your business to the next level?
We will take your customer experience and your operations efficiency to the next level with smarter solutions, and by combining our experience and expertise with the strengths of our technology partners in automation, digital CX, and other segments.