Intelligent Automation

Intelligence Automation (IA-aaS)

Seamless Automation for Smarter, Faster Operations

Accelerate Efficiency with Intelligent and Hyperautomation Solutions

TPI’s Intelligent Automation as a Service (IA-aaS) offers end-to-end automation, leveraging the APDLO methodology to assess your needs and deliver customized solutions that enhance efficiency and customer experience. From OCR and ICR to RPA, we streamline workflows using our partner ecosystem and in-house framework.

We also offer Hyperautomation, combining RPA with machine learning, NLP, and chatbots to automate complex processes. Hyperautomation enables real-time monitoring and continuous improvement, driving innovation and operational success.

Our team conducts a thorough evaluation of your current operations, identifying improvement opportunities, assessing automation potential, and providing a clear ROI analysis to guide decision-making.

We identify and rank critical objectives and goals, focusing on process efficiency and ensuring the most impactful areas are prioritized. Our experts analyze your workflows and implement an intelligent automation process factory to manage change effectively.

We create efficient workflows tailored to your business needs by designing both current and future state processes. This stage also involves establishing governance models, creating guidelines, and setting up a Center of Excellence (CoE) to ensure long-term success.

Our experts deploy automation solutions and launch the automation factory capabilities. We introduce the BotStore, conduct hands-on training, and help you address potential failures, ensuring a smooth transition into the automation landscape.

After the launch, we monitor operations, track KPIs, and continuously evaluate performance. We provide regular updates and enhancements, ensuring your automation framework evolves with your business needs, optimizing functionality over time.

Enhancing AI with Emotional Intelligence for Deeper Customer Connections

Combining Emotional Intelligence (EI) with AI in intelligent automation enhances systems' ability to recognize and respond to human emotions. While AI can’t replicate human empathy, it helps customer service teams provide more personalized, emotionally aware responses through techniques like sentiment analysis and emotion-detection algorithms.

This blend of EI and AI drives better decision-making, improves user interactions, and elevates customer satisfaction. By factoring in emotional contexts, AI empowers experts to create more meaningful experiences. Organizations can measure the success of Emotional Intelligence Automation (EIA) using customer satisfaction scores, retention rates, and feedback, gaining insights into how well AI supports emotional needs.

Key Benefits of Intelligent Automation as a Service

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Improved Operational Efficiency

Streamline workflows and reduce manual effort to boost overall efficiency.

Increased Customer Satisfaction

Provide personalized and emotionally aware interactions that drive customer loyalty.

Increased Workforce Productivity

Automate repetitive tasks, allowing employees to focus on higher-value activities.

Safeguards Sensitive Information

Ensure data security and compliance with robust, automated processes that protect sensitive information.

Spanish Commercial Bank

The bank wanted to achieve operational continuity and security with targeted automation solutions

Context

The bank aimed to maintain operational continuity during the COVID-19 pandemic, ensuring customer information security in a Work-at-Home-Agent (WAHA) model while reducing Average Handling Time (AHT). The existing system caused delays due to toggling between multiple screens and lacked a unified sign-on capability.

Solution Provided

TPI delivered a unified solution to streamline operations and enhance data security:

  • Created a unified interface that provided targeted information for faster issue resolution.
  • Executed the project in phases, addressing both the front-office and back-office operations.
  • Selected specific transactions based on teller cash dispensers to enhance efficiency through TP Unify in the WAHA mode.

Impact Achieved

15% Reduction in Average Handling Time (AHT). 40% Decrease in training time. Achieved €36K in annual training benefits.

Collaborating with Industry-Leading Partners for Advanced Automation Solutions

Ready to take your business to the next level?

We will take your customer experience and your operations efficiency to the next level with smarter solutions, and by combining our experience and expertise with the strengths of our technology partners in automation, digital CX, and other segments.

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