Transforming Multichannel Data into Strategic Business Growth
Drive Innovation with TP Interact’s Comprehensive Interaction Analytics
TP Interact empowers you to turn every customer interaction into a strategic advantage. By harnessing advanced Interaction Analytics and combining it with expert consultancy, we help you unlock valuable insights from every touchpoint.
Our solution dives deep into data from all communication channels—calls, chats, emails, surveys, and social media—processing both structured and unstructured data. The result? Enhanced business operations and superior customer experience that sets your organization apart in a crowded market.
Discover Features
Optimize Every Customer Touchpoint with Next-Gen Interaction Analytics
Interaction Analytics
Capture, transcribe, and analyze 100% of customer interactions—voice or text.
Agent Performance Management
Equip your contact center with tools for real-time agent coaching and monitoring.
Operational Efficiency
Optimize operations by identifying issues and automating key processes.
PCI Data Redaction
Redact sensitive information from transcripts automatically to ensure privacy and compliance.
Semantic Transcription & Acoustic Measurements
Gain deeper insights with context-rich transcriptions that include acoustic analysis.
Interactive Visualizations
Use dynamic dashboards for clear insights into process and agent performance, enabling targeted improvements.
Explore Benefits
Turning Complex Interactions into Sustainable Success
Sales and Revenue Optimization
- Marketing Campaign Precision: Amplify the effectiveness of your marketing efforts by leveraging deep customer insights to tailor and personalize offers that resonate.
- Competitive Intelligence: Gain a strategic edge by continuously monitoring and analyzing competitor activities, allowing you to stay one step ahead.
- Revenue Acceleration: Streamline sales and collection processes to unlock significant growth and drive revenue to new heights.
Performance Management Excellence
- Agent Productivity Enhancement: Empower your agents with advanced tools for targeted coaching, performance evaluation, and real-time feedback, driving significant productivity gains.
- Automated Quality Assurance: Ensure consistent service quality with automated, real-time assessments of customer interactions, minimizing errors and enhancing efficiency.
Risk and Compliance Safeguards
- PCI Compliance Automation: Protect sensitive data by automatically redacting it from transcripts, ensuring your operations meet stringent regulatory standards.
- Comprehensive Disclosure Analysis: Maintain legal and regulatory compliance by thoroughly analyzing all customer communications.
- Real-Time Fraud Detection: Safeguard your business with real-time identification and prevention of potential fraud activities.
Customer Experience Transformation
- Proactive Churn Prevention: Monitor early warning signs of customer dissatisfaction to act before churn occurs, enhancing retention.
- Holistic Customer Journey Insights: Gain a 360-degree view of the customer journey, enabling you to refine and elevate the overall customer experience.
- Inappropriate Language Management: Detect and address offensive or aggressive language in customer interactions, maintaining a respectful and professional environment.
Experience the Impact: TPI Clients Are Already Achieving Remarkable Results
Ready to take your business to the next level?
We will take your customer experience and your operations efficiency to the next level with smarter solutions, and by combining our experience and expertise with the strengths of our technology partners in automation, digital CX, and other segments.