Unified-CXM for Listening, Reaching, and Engaging Customers Across 30+ Channels
Sprinklr provides a unified, AI-powered platform for enterprises, including four distinct modules—Sprinklr Services, Insights, Marketing, and Social.
The platform offers a seamless, single user interface that enhances collaboration and productivity across departments. Utilizing predictive and generative AI, Sprinklr provides deep insights for proactive customer engagement.
Its unified data model integrates information from 30+ channels, CRM, CDP, and other sources, delivering a comprehensive view of the customer journey. Sprinklr empowers enterprises to manage and optimize customer experiences from a single, cohesive platform.
Sprinklr's Unique Advantages
Unifying Data, Channels, and AI for Impactful Results
Sprinklr empowers businesses with a unified platform that facilitates real-time data sharing, enhancing innovation and communication across all channels. With industry-leading AI and the flexibility to rapidly integrate new communication channels, Sprinklr ensures businesses stay ahead by making smarter decisions and driving superior customer engagement.
Unified Platform
Real-time data sharing across business units and teams accelerates innovation:
• Over 1,600 features developed in the past year
• Added voice as a new communication channel
• Established presence in the CCaaS market for over 2 years
Channel-less
A versatile platform designed to support any communication channel (not limited to social, digital, or voice):
• Capable of integrating new channels within 2 weeks
• Built to adapt and evolve with emerging communication trends
Industry Leading AI
Advanced AI capabilities embedded throughout the platform:
• Processing 10 billion predictions per day
• Doubled prediction capacity from 5 billion last year
Sprinklr Service: Redefining Customer Care with AI-Powered Solutions
Deliver Seamless, Efficient, and Intelligent Customer Service Across All Channels
Sprinklr Service offers an AI-powered platform that unifies voice, digital, and social customer service channels to provide a seamless and efficient customer experience. By integrating advanced AI models and automation, Sprinklr enhances contact center productivity, reduces costs, and ensures consistent service quality. The platform supports effortless channel-switching, robust self-service options, and comprehensive insights to drive customer satisfaction and operational excellence.
Sprinklr Social: Elevate Your Social Media Management to New Heights
Unify, Engage, and Optimize Your Social Media Presence
Sprinklr Social is the premier platform for managing social media at scale. It offers broad channel coverage, best-in-class AI, and enterprise-grade governance to ensure seamless and effective social media management. By integrating consumer intelligence, marketing, and customer service on a single platform, Sprinklr Social helps brands create meaningful interactions, enhance their presence, and optimize performance.
Sprinklr Insights: Transforming Data into Actionable Intelligence
Unlocking Real-Time Insights for Smarter Business Decisions
Sprinklr Insights leverages AI-powered consumer intelligence to provide real-time, actionable insights. This comprehensive platform helps businesses understand customer sentiment, monitor brand health, and stay ahead of competitors. By integrating data across channels, Sprinklr Insights enables informed decision-making, enhances crisis management, and drives business growth.
Sprinklr Marketing: Unifying Campaigns for Unmatched ROI
Streamline, Optimize, and Elevate Your Marketing with AI-Powered Insights
Sprinklr Marketing offers a unified platform that streamlines campaign planning, execution, and analysis across 30+ channels. By integrating organic and paid efforts, the platform enhances productivity, accelerates go-to-market timelines, and ensures brand compliance. With AI-driven insights, marketers can create impactful content, maximize budget utilization, and achieve superior ROI.
Leading Insurance Entity in Saudi Arabia
A leading insurance company in Saudi Arabia has secured approval from the Saudi Insurance Authority to transition to the cloud and deploy Sprinklr’s Social Module.
Context:
The client was constrained by a legacy contact center system, which severely limited their ability to engage with customers on social media platforms. Additionally, they lacked the analytical capabilities to measure their social media presence and performance against competitors.
Solution Provided:
Launched a dynamic project with 33 seats utilizing Care 1, effectively managing customer interactions across diverse platforms, implemented a Social Listening module to closely monitor and analyze conversations across their social channels and provided Competitive Insights and benchmarking tools against 50 competitors on social media.
Impact Achieved
75-80% targeted increase in customer satisfaction CSAT using social channels. 35% increase in business productivity using Data driven AI insights
60% increase in customer retention or even higher. 10-20% increase in new customer adoption year on year basis.
Ready to take your business to the next level?
We will take your customer experience and your operations efficiency to the next level with smarter solutions, and by combining our experience and expertise with the strengths of our technology partners in automation, digital CX, and other segments.