At TP Infinity, our Global partnership with Microsoft stands as a testament to our unparalleled capability in leveraging Microsoft technologies. This alliance uniquely positions us as the optimal partner to implement and support initiatives that significantly enhance customer satisfaction. Our close collaboration with Microsoft's expert teams, bolstered by our recognized status as a Microsoft Solutions Partner enables us to deliver superior business outcomes for our clients. Harnessing the power of this partnership, we at TP Infinity commit to ensuring that your brand remains at the forefront of technology-driven customer experience.

• Innovation at scale
• Transform Advisor Experience
• Deliver personalized customer experiences
• Driven by Data and AI First

Simple to use by companies and customers alike, Amazon Connect easily integrates with other applications to dynamically offer communication options based on factors like customer preferences and estimated wait times. With more than four decades of CX experience and innovation, many of the world’s best brands already partner with Teleperformance to design, implement, and manage end-to-end solution ecosystems with leading providers like AWS.

• Consulting and advisory services
• Elaboration
• Significantly expand the talent pool
• Easily scale capacity up or down
• Support new markets in local languages
• Optimize of Amazon Connect setup and AWS

At TP Infinity, we forge strategic partnerships with industry leaders like Genesys to develop advanced cloud contact centers that deliver enduring value for businesses, their agents, and their customers. Utilizing Genesys' premier contact center functionalities, along with our innovative technologies and services, we devise customized solutions. These are meticulously crafted to address the unique challenges and requirements of every client, ensuring a tailored, effective approach to their contact center needs.

• Omnichannel experiences at scale
• Cloud Native build on Trust
• Personalized and effortless experiences
• Holistic partner marketplace

In today's digital landscape, where customers are more connected and empowered than ever, brands have come to realize the critical importance of placing customer experience at the core of their operations. Customers demand to be recognized and engaged on an individual basis, in ways that resonate with their specific desires, needs, and interests. This necessitates seamless communication across both traditional and social media platforms, a task that is often easier said than accomplished.

At TP Infinity, in collaboration with our technology partners like Sprinklr, we are dedicated to guiding brands toward full customer centricity. Leveraging Sprinklr's advanced experience management platform alongside our in-depth industry insights, we empower you to enhance the value of your existing investments. Our approach integrates your legacy systems with today’s vital social channels, aiming to embed the customer's voice into every aspect of your business functions. Our ultimate goal is to help actualize your customer experience vision, transforming aspirations into tangible outcomes.

• Creating interactive, unified and personalized customer journeys
• Offer the channel of your customers
• Turn data into insights by AI
• Drive ROI while boosting Sales

TBA

TBA

AQUI

TBA

TBA

An AI Coach Simulation Training for business process outsourcing (BPO) agents. This immersive training involves life-like conversation, screen, and chat simulations to help agents master high-impact topics for customer interactions.

A leading player in the conversational AI space through its proprietary dynamic natural language processing (NLP) and enterprise-grade bot platform that drives efficiencies, automates omnichannel workflows, and reduces human intervention whenever possible, resulting in cost-efficient operations.

A leading player in the conversational AI space through its proprietary dynamic natural language processing (NLP) and enterprise-grade bot platform that drives efficiencies, automates omnichannel workflows, and reduces human intervention whenever possible, resulting in cost-efficient operations.

In today's digital landscape, where customers are more connected and empowered than ever, brands have come to realize the critical importance of placing customer experience at the core of their operations. Customers demand to be recognized and engaged on an individual basis, in ways that resonate with their specific desires, needs, and interests. This necessitates seamless communication across both traditional and social media platforms, a task that is often easier said than accomplished.

At TP Infinity, in collaboration with our technology partners like Sprinklr, we are dedicated to guiding brands toward full customer centricity. Leveraging Sprinklr's advanced experience management platform alongside our in-depth industry insights, we empower you to enhance the value of your existing investments. Our approach integrates your legacy systems with today’s vital social channels, aiming to embed the customer's voice into every aspect of your business functions. Our ultimate goal is to help actualize your customer experience vision, transforming aspirations into tangible outcomes.

• Creating interactive, unified and personalized customer journeys
• Offer the channel of your customers
• Turn data into insights by AI
• Drive ROI while boosting Sales

TBA

TBA

TBA

TBA