Generating value with a powerful CX and EX management strategy
TP Dialog collects feedback, extracts actionable insights from root causes, automates workflows, and streamlines feedback management processes to elevate both employee experience (EX) and customer experience (CX).
It helps you uncover dissatisfaction, predict behavior, and strengthen your change management strategy.
Enhancing performance and feedback management
At TP Infinity, we employ the SwaS framework-smart people, CX consulting, and technology-to elevate business outcomes.
Rely on the expertise of our seasoned professionals in customer experience management (CXM). We act as strategic partners, leading your organization through every stage with insights that align feedback strategies with your business objectives, ensuring measurable success.
Identify gaps and spearhead business transformation by evaluating data, security, technology, and personnel issues. Develop a plan grounded in business goals for effective change management implementation.
Use our plug-and-play Software-as-a-Service (SaaS) platform to gauge customer sentiment across channels and generate actionable insights.
Capture, analyze, act: The full feedback journey
TP Dialog empowers your business to seamlessly manage the entire feedback lifecycle. It captures customer interactions across multiple touchpoints, analyzes the data, and supports strategic actions with insights.
Boosting business performance with a sound change management strategy
Quickly identify and connect CX behaviors to their root causes for strategic action.
Gain a 360-degree view of customers with comprehensive feedback management. Collect insights from structured surveys and informal sources like social media, comments, and voice recordings, offering a rich dataset for smarter decision-making.
Delve into post-interaction customer behaviors to spot trends, upsell and cross-sell opportunities, address complaints, and reduce churn risks. Refine strategies to deliver proactive, personalized experiences.
Transform customer feedback into a measurable asset. Show the financial impact of CX initiatives by streamlining processes, improving productivity, and boosting performance indicators like C-SAT.
Unifying CX for an Italian biotech multinational
After implementing multilingual surveys, real-time feedback through TP Dialog, and structured top-down CX management, a leading biotech company established consistent CX practices across global operations.
Take your business to the next level!
Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.
