Advanced data analytics and AI

Data transformed for maximum impact 

Your data has the power to drive smarter, faster, better decisions. With TP’s integrated data engineering, business intelligence and advanced analytics, complex data becomes actionable intelligence. AI-powered insights, easy-to-use reports and expertise help you uncover emerging trends, drive operational excellence, improve customer experiences, and optimize workforce management and strategic transformation for better quality, efficiency and profitability.

Technical expertise

Cutting-edge AI solutions powered by advanced machine learning, data integration, and real-time analytics to transform complex data into actionable business intelligence.

Data engineering

  • Transform raw data into ready-to-use intelligence.
  • Specialization in designing secure, scalable, and cloud-native pipelines.
  • Real Time / Batch Processing for Analytics/AI use cases.
  • Ensure high data quality, lineage, and governance to enable trusted decision-making.

Data modernization
Cloud data engineering
Data warehouse and data lake implementation
Data quality and governance

Business intelligence (BI) and data visualization

  • Visually compelling and interactive dashboards with intuitive self-service tools to explore data, generate ad-hoc reports.
  • Automated, customizable reports and alerts that keep stakeholders informed in real-time.
  • Statistical analysis, predictive modeling, and trend identification to uncover hidden patterns and forecast future scenarios.
  • Seamlessly integrate data from multiple, heterogeneous sources into a unified, governed data environment.

Data visualization & reporting
Self service BI
AI & ML integration
Advanced analytics

Decision science

  • Turn complex data sets into deep, data-driven insights to improve performance.
  • Build and deploy machine learning models that forecast behavior, demand, risk, and churn with precision.
  • Integrate predictive insights into workflows and systems to enable real-time actions and automation.
  • Improve accuracy and ROI with continuous model monitoring, retraining, and performance tuning.

Advanced analytics
Prescriptive analytics
Scenario modeling and what-if analysis
Next best action engine

Data-led AI

  • Enable faster, more accurate analysis of large datasets, uncovering patterns and trends.
  • Automate routine tasks and streamline processes across departments.
  • Solutions that continuously learn and adapt, making them scalable as data grows.   
  • Real time insights for real time decision making

Data driven insights
Agentic AI
Automated workflows
Scalability
REAL RESULTS

Consolidating CX tracking and feedback for an Italian national banking group

Enterprise Feedback Management (EFM) and CX integration enhanced customer centricity, reduced churn and drove strategic decision making across subsidiaries 

0
Lower churn rate
FOR PROMOTERS VS. DETRACTORS
0
Recommended index
IN ONE YEAR (FROM 20 TO 28)
0
Identified as at risk
DUE TO ACTIONABLE CX ROOT CAUSES

Domain expertise

Deep industry knowledge with AI-driven insights to tailor solutions that solve unique business challenges and accelerate strategic growth

  • Journey analytics analyzes customer interactions across channels to identify pain points and optimize the journey.
  • Voice of customer (VoC) collects and analyzes feedback to gauge sentiment, satisfaction, and improvement areas.
  • Customer segmentation & profiling groups customers by behavior and demographics for personalized marketing.
  • Churn analytics for customer retention predicts at-risk customers to enable targeted retention and reduce attrition.
  • Experience monitoring analyzes live or recorded calls using AI to extract insights on customer intent, sentiment, and agent performance in real time and post-call.

  • Talent acquisition and recruitment analytics improve recruitment channel effectiveness, time-to-hire, process efficiency and candidate quality, and they optimize compensation.
  • Workforce analytics helps forecasting and scheduling; operational efficiency and compliance, enhanced engagement and productivity, and real-time monitoring, visualization and KPI optimization
  • Attrition and retention get better with predictive attrition modeling, and retention strategy optimization 
  • Engagement and satisfaction increase with learning and development analytics, employee sentiment and feedback analysis, and recognition and rewards strategy

  • Identification and connection of CX behaviors to root causes drive sound change management
  • Intelligent analysis of holistic, multi-channel feedback offers a 360o view of customers  
  • Strategic customer insights spot trends and upsell/cross-sell opportunities, address complaints, and reduce churn with proactive, personalized engagement
  • Customer feedback transformation results in a measurable asset that shows the financial impact of streamlined CX and improved productivity and performance

  • Campaign optimization for personalization, refining targeting, messaging and channel mix by integrating cross channel data.
  • Tools that track browsing behavior in real time uncover consumer habits for a dynamic understanding of their online activities.
  • Audience segmentation, AI-enhanced customer personas and detailed market views emerge from complex datasets and insights from surveys and passive data collection.

  • Process analytics transform as-is processes into targeted and efficient workflows through mapping, modeling and re-engineering.
  • Supply chain analytics optimize inventory levels, enhance procurement strategies, streamline logistics and transportation, and improve supplier performance.
  • Quality automation for automated quality control systems, real time monitoring and feedback, process integration, employee optimization and improvement.  
  • Data and reporting support real time data visualization, reporting and analysis, customization and use access, and unified data through cross-team collaboration.

Real-world impact

Data analytics, AI and CX expertise drive impressive business success

Fully integrated predictive analytics for a US wireless network operator: 50% increase in acquisition sales rate and a 39% margin uplift.
Market basket analysis for a leading multi-channel home shopping provider in the UK: 220% increase in sales.
Interaction analytics for a global consumer electronics company based in Korea: 11% increase in conversion rate and 57% more sales opportunities.
Speech analytics for a Dutch telecom company: 29% increase in customer retention and an 11% sales conversion uplift.
Consolidated CX tracking and enterprise feedback management helped identify 10.9M€ as at risk from actionable CX root causes for an Italian national banking group
44% reduction in complaints with customer interaction analytics for US-based multinational financial services provider.
11% increase in NPS with predictive/survey analytics for a European insurance company.

Put our unique expertise, capabilities, and global reach to work for your business across Consulting, Technology, Data Analytics and Marketing.

 

Boost your customer, business and employee experience with efficient operations and technology modernization, by leveraging our expertise, proprietary solutions, powerful partnerships in technology automation, and digital CX.