Advanced data analytics and AI

Data transformed for maximum impact 

Your data has the power to drive smarter, faster, better decisions. With TP’s integrated data engineering, business intelligence and advanced analytics, complex data becomes actionable intelligence. AI-powered insights, easy-to-use reports and expertise help you uncover emerging trends, drive operational excellence, improve customer experiences, and optimize workforce management and strategic transformation¾for better quality, efficiency and profitability.

Technical expertise

Complexity replaced with clarity for an elevated analytics strategy

Data Engineering

  • Meet the demands of today’s competitive marketplace
  • Create fast reliable, high-quality data for use and sharing
  • Store raw/processed and structured data
  • Ensure accurate, consistent and reliable data

Data modernization
Cloud data engineering
Data warehouse and data lake implementation
Data quality and governance

Business Intelligence (BI) and Data Visualization

  • Predict behavior, forecast sales and improve operations for growth, savings and success
  • Drive personalized service, boost customer satisfaction and loyalty
  • Identify and address end-user needs
  • Create better analyses, modelling and results 

AI-driven insights
Natural language interaction
Personalized and contextualized analytics
Automated data cleaning and transformation

Decision Science

  • Turn complex data sets into deep, data-driven insights to improve performance, innovate and create/maintain a competitive edge
  • Predict future outcomes and ID actions to achieve desired, and prevent undesirable, results
  • ID possible futures and predict possible results and outcomes
  • Examine users’ past behavior to encourage optimal actions during current engagements

Advanced analytics
Prescriptive analytics
Scenario modeling and what-if analysis
Next best action engine

Data-led AI

  • Identify patterns, predict future events and drive informed choices to optimize operations
  • Understand and respond to customers accurately and appropriately
  • Analyze user data, predict needs and suggest content, products and/or services
  • Ensure compliance with privacy/security standards and mitigate risks

Predictive analytics
Large Language Model (LLM)-driven business insights
AI-driven recommendations engines
Fraud detection
REAL RESULTS

Consolidating CX tracking and feedback for an Italian national banking group

Enterprise Feedback Management (EFM) and CX integration enhanced customer centricity, reduced churn and drove strategic decision making across subsidiaries 

0
Lower churn rate
for promoters vs. detractors
0
Recommended index
in one year (from 20 to 28)
0
Identified as at risk
due to actionable CX root causes

Domain expertise

Exceptional customer and workforce experiences for every industry

  • Customer segmentation, lead generation and promotion analytics help you understand and reach current and potential customers
  • Market basket analysis, recommendation engine and personalized offerings encourage audiences to act and engage
  • Checkout funnel analysis and conversion rate optimization boost product and service uptake
  • Customer feedback, contact driver and interaction, and social media and influencer analytics improve service and overall CX
  • Customer churn and lifetime value predictions and loyalty analysis help you keep desirable customers

  • Talent acquisition and recruitment analytics improve recruitment channel effectiveness, time-to-hire, process efficiency and candidate quality, and they optimize compensation
  • Performance and productivity increase with workforce planning, cost, skills and competency analytics; real-time reporting and productivity dashboards; and KPI optimization
  • Attrition and retention get better with predictive attrition modeling, and retention strategy optimization
  • Engagement and satisfaction increase with learning and development analytics, employee sentiment and feedback analysis, and recognition and rewards strategy

  • Identification and connection of CX behaviors to root causes drive sound change management
  • Intelligent analysis of holistic, multi-channel feedback offers a 360o view of customers
  • Strategic customer insights spot trends and upsell/cross-sell opportunities, address complaints, and reduce churn with proactive, personalized engagement
  • Customer feedback transformation results in a measurable asset that shows the financial impact of streamlined CX and improved productivity and performance

  • Tools that track browsing behavior in real time uncover consumer habits for a dynamic understanding of their online activities
  • Audience segmentation, AI-enhanced customer personas and detailed market views emerge from complex datasets and insights from surveys and passive data collection
  • Deep insights into subconscious behaviors emerge with game-changing neuromarketing techniques like virtual reality, facial coding, eye tracking, and galvanic skin response
  • Exclusive online communities let you actively engage with users, listen to their needs and gather real-time insights that shape informed strategies

  • Process analytics transform as-is processes into targeted and efficient workflows through mapping, modeling and re-engineering
  • Supply chain analytics optimize inventory levels, enhance procurement strategies, streamline logistics and transportation, and improve supplier performance
  • Workforce analytics helps forecasting and scheduling, operational efficiency and compliance, enhanced engagement and productivity, and real-time monitoring, visualization and support
  • Quality automation analytics support automated quality control systems, real time monitoring and feedback, process integration, employee optimization and improvement
  • Data and reporting support real time data visualization, reporting and analysis, customization and use access, and unified data through cross-team collaboration

Real-world impact

Data analytics, AI and CX expertise drive impressive business success

Fully integrated predictive analytics for a US wireless network operator: 50% increase in acquisition sales rate and a 39% margin uplift.
Market basket analysis for a leading multi-channel home shopping provider in the UK: 220% increase in sales.
Interaction analytics for a global consumer electronics company based in Korea: 11% increase in conversion rate and 57% more sales opportunities.
Speech analytics for a Dutch telecom company: 29% increase in customer retention and an 11% sales conversion uplift.
Consolidated CX tracking and enterprise feedback management helped identify 10.9M€ as at risk from actionable CX root causes for an Italian national banking group
44% reduction in complaints with customer interaction analytics for US-based multinational financial services provider
11% increase in NPS with predictive/survey analytics for a European insurance company.

Put our unique expertise, capabilities, and global reach to work for your business across Consulting, Technology, Data Analytics and Marketing.

 

Boost your customer, business and employee experience with efficient operations and technology modernization, by leveraging our expertise, proprietary solutions, powerful partnerships in technology automation, and digital CX.