Tech as a service
Tech solutions
Cloud as a service
Intelligent automation
Contact center as a service
Conversational AI as a service
Application development
Managed IT infrastructure services
IT service management services
ServiceNow services
Security as a service
Cloud as a Service
Genesys Cloud CX
Sprinklr Unified-CXM
Talkdesk
Amazon Connect
Enterprise conversational AI solutions
Cognigy
Kore.ai
CallMiner
TP Dialog
AWS Service
Azure Solutions
This survey aims to assess an organization's readiness and progress in implementing AI across 6 key pillars:
Data Readiness and Integration
Technology Infrastructure
Talent and Expertise
Deployment Efficacy and Adoption Success
Strategy and Culture
Continuous Improvement
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