Embrace a smarter way to interact

Bring intelligence, speed, and empathy to every digital and voice conversation - across your customers, employees, and operations. Kore.ai helps enterprises automate, personalize, and elevate every journey using AI-first experiences.

Kore.ai’s platform goes beyond simple bots. It offers secure, scalable AI-native solutions for customer and employee interactions - purpose-built for enterprise complexity.

From AI-powered self-service bots to task automation and intelligent employee support tools, Kore.ai delivers measurable impact across every channel, department, and function.

Turn automation into real enterprise gains

0
AUTOMATION RATE
for routine customer and employee queries
0
COST REDUCTION
in customer care operations
0
EFFICIENCY BOOST
in business processes and workflows
0
CSAT INCREASE
driven by faster, more personalized service

Transform your customer experience with SmartAssist

Kore.ai’s SmartAssist is built to modernize your customer support architecture - placing intelligence at the core. Reduce operational costs, boost first-call resolution (FCR), and deliver consistent, always-on support.

  • Prebuilt self-service bots for customer service
  • Proactive deflection and intelligent call routing
  • NLP that understands, personalizes, and resolves
  • Real-time voice AI, IVR modernization, and contextual continuity
  • Deployed across leading platforms including Genesys, Avaya, Cisco, NICE, and Amazon Connect

Empower CX experts with AgentAssist

Replace screen-switching with smart support - right when it’s needed. Enhance customer care specialist productivity, reduce AHT, and improve employee experience.

  • Live call summarization
  • Real-time recommendations and next best actions
  • Knowledge surfacing on demand
  • Sentiment analysis and escalation triggers
  • Embedded directly within your customer care specialist desktop

Automate internal processes

Internal efficiency is just as critical as external service excellence. Leverage Kore.ai to automate repetitive tasks across IT, HR, finance, legal, and beyond - accelerating internal operations while freeing teams to focus on higher-value, strategic work.

  • AI-powered help desks and service portals
  • Conversational workflows for ticketing and approvals
  • Prebuilt skills integrated into ServiceNow, Workday, SAP, and others
  • Drag-and-drop workflow builder for citizen developers

Unify and automate customer journeys

Many brands struggle with fragmented experiences, siloed data, and inconsistent service. Kore.ai solves for that - end to end.

Automate at the edge: Resolve up to 90% of customer and employee queries with no human intervention
Unify the conversation layer: Deliver one experience across voice, chat, messaging, web, and mobile
Drive outcomes, not transactions: Reduce resolution time, boost satisfaction, and optimize costs
Move at enterprise speed: Launch fast with domain-specific models and low-code tooling

Create a competitive edge with AI

Kore.ai equips your enterprise to shift from siloed digital touchpoints to intelligent, end-to-end journeys.

  • Lead transformation without disrupting legacy systems
  • Reuse knowledge and workflows across departments
  • Accelerate innovation with agile deployment
  • Make data work for you - through AI-led learning and optimization

Trust a platform that’s built for your businesses

Kore.ai is not another chatbot framework. It’s a full-stack, enterprise-grade conversational AI platform with:

No-code/low-code experience builder
Open APIs and flexible integrations
Multi-modal orchestration: voice, chat, email, messaging, mobile
Enterprise-grade security, privacy, and compliance
Multilingual NLP with deep intent recognition
Pre-trained AI models across key industries

Deploy with confidence in your industry

Every enterprise has unique needs. Kore.ai meets them with industry-ready blueprints.

Banking & Financial Services

Secure onboarding, transaction assistance, fraud detection

Telecom

Automated plan upgrades, outage handling, and device troubleshooting

Healthcare

HIPAA-ready patient assistants, appointment scheduling, member services

Retail & E-commerce

Conversational commerce, order tracking, return processing

Insurance

Policy servicing, claim submission, renewal flows

Take your business to the next level!

 

Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.