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TRANSCEND BUSINESS BOUNDARIES

Overcome what’s holding you back

Unsure how to incorporate AI into your existing solution ecosystem? Need your existing operations to run more efficiently? Want to refine your marketing and customer engagement strategies?

We can help you elevate operational efficiencies while making customer journeys more effective. Companies that strike the right balance between designing the right operational ecosystem, optimizing business processes with AI, and elevating personalized, human-centric customer experiences will thrive. 

Unsure how to get started? TP Infinity can help.

HOW WE CAN HELP

We push business boundaries

TP Infinity is the digital consulting arm of TP.  By combining the most advanced technologies, decades of consulting expertise, and industry-leading strategic partnerships, we help the world’s best brands thrive. An exclusive, Platinum partner to technology leaders such as Genesys, Kore.ai, and CallMiner, with strong alliances to AWS, Salesforce, Sprinklr, and more, we offer unparalleled, end-to-end expertise in designing, implementing, and operating digital-first business solutions. 

WHAT WE DO

We connect strategy, technology, and data for holistic business results

CONSULTING

Strategic guidance, winning strategies

Bolster your business to withstand intense competition, market disruptions, and evolving customer preferences. Through design thinking, strict Lean Six Sigma methodologies, and extensive industry expertise, TP Infinity provides strategic and prescriptive guidance for companies wanting to attract and retain customers, enhance full-cycle customer journeys,  and boost operational performance.

TECHNOLOGY

Advanced, AI-powered solutions

Remain competitive and resilient by harnessing the full power of AI. Advanced tools streamline processes, automate manual tasks, elevate quality, and improve experiences for customers and employees alike. We use nothing but the very best digital capabilities and proven practices to eliminate process gaps, free live teams from mundane tasks, and engage customers when and where they want.

DATA ANALYTICS

Actionable insights, intelligent operations

Dive into the data. Extract and evaluate large volumes of raw customer and employee data to understand buying trends, anticipate customer preferences, and segment buyers optimize upsell and cross-sell conversions. We use big data engineering and intelligent interaction analytics to convert complex data sets into actionable insights and optimize business operations through data visualization, detailed business reporting, and data-fed predictive modeling.

MARKETING

Memorable messaging, remarkable results

Create meaningful moments that engage and delight. TP Infinity can help you develop impactful, buzz-worthy campaigns that spark conversations through insightful, data-driven strategies, standout creatives, and meticulous execution. Deliver an exceptional brand experience (BX) with captivating, full-funnel campaigns that deliver real results.

Proven partnerships, transformative results

Sidharth Mukherjee

BIOGRAPHY

Sidharth Mukherjee is the Chief Executive Officer for TP Infinity. Sid is based out of the Teleperformance Innovation Experience Center (TIEC) in San Francisco Bay Area. Over his 25 year career, Sid has worked across 6 continents and advised clients across a wide variety of Strategy, Growth and Transformation engagements. He earned his MBA from Indian Institute of Management (IIM) Ahmedabad and a B-Tech from Indian Institute of Technology (IIT) Kanpur.

Mohamed Fahmy

BIOGRAPHY

Mohamed Fahmy is the CEO of TP Infinity in the Middle East market, besides being the founder and CEO of IST, the leading Technology system integrator and managed service provider for over 120+ clients in the Middle East region. Fahmy's strength lies in his strong command in the key areas of strategy, leadership and innovation which has been the main driver for an exciting entrepreneurial journey over two decades. Fahmy graduated in Computer Science from The American University in Cairo.

José Ramón López Grañeda

BIOGRAPHY

José Ramón leads Findasense, a Digital Marketing, Creative Design and Consumer Engagement agency, based in Madrid, with operations across North & South America. Joserra has over 27 years of experience across consulting firms and digital media agencies, leading global projects and teams. Joserra completed his BBA from Universidad Carlos III de Madrid and his Masters in Marketing from ICEX-CECO. He has also recently completed a Global CEO Program by IESE and Wharton Business School.

Matthias Riveiro

BIOGRAPHY

Matthias Riveiro is the CEO of TP Infinity for the DACH region. He has over 25 years of experience as a management consultant in the contact center and customer experience consulting industry. Prior to joining TP Infinity, he served, among other roles, as a partner at PwC, Lufthansa Consulting, and Arthur D. Little. Matthias holds a degree in Economics from the University of Mainz.

Gabriele Albani

BIOGRAPHY

Gabriele Albani leads TP Infinity in Italy and France, based out of Rome. Gabriele has over 25 years of experience in consulting and BPO and specializes in customer management, operations, advanced analytics and data-driven solutions. Gabriele completed his Masters in Mechanical Engineering from Sapienza Universita di Roma.

Samanth Duvvuru

BIOGRAPHY

Samanth brings 25+ years of experience in digital transformation and operations consulting. He is a Six Sigma Black Belt with 13 years in GE/Genpact where he performed a variety of leadership roles in Global Delivery, Practice Management and Sales. He spent 4 years on the client side with BNY Mellon as part of their Operations Strategy group. Most recently, he worked for 4 years with Cognizant, leading their Digital Operations Consulting P&L for the US, LATAM and India markets.

Building trust through client stories

" The TP Infinity team stands out for its deep understanding of the complexities of customer service. Their strength lies in combining strategic expertise with in-depth operational knowledge, which has been a great support to us. "
Carsten Wirths
Managing Director, Lufthansa InTouch
" At Keralty México and Seguros Centauro, we work every day to build a medical and dental care ecosystem that promotes the well-being of individuals and businesses, helping to prevent and detect diseases in time—diseases that could impact their quality of life and financial stability. We are confident that this new phase in our communication, which we are beginning alongside TP Infinity, will continue to build upon our firm mission to drive the change that Mexico's healthcare system needs "
Luisa Meneses
Marketing Manager, Keralty México.
" We sincerely thank the entire project team for their outstanding work on our Customer Service Maturity Check. It's rare to see expertise, experience, and a passion for transformation come together so naturally. TP Infinity has impressed us on every level—professionally, methodologically, and personally. "
Janine Purjahn
Leiterin Kundenservice, Badenova
" TP Infinity is our trusted partner, providing us with extensive expertise and a broad pool of experts over the past years. They support us in a wide range of customer service and customer experience topics, contributing to successful projects. "
Jan Lauenroth
CEO, E.ON Energie Dialog GmbH
" With TP Infinity's deep expertise in Genesys Cloud and customer experience solutions, they expertly guided us through a smooth cloud migration, ensuring alignment with our business objectives and optimizing our workflows. Their hands-on support and strategic implementation have allowed us to fully leverage Genesys Cloud’s capabilities, driving improved efficiency, agility, and customer engagement. "
Yaarob Al Sayegh
CEO, Beyond ONE

Take your business to the next level!

 

Boost your customer experience and operational efficiency by leveraging our expertise, proprietary solutions, and powerful technology partnerships in automation and digital CX.